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Shipping Terms

AUSTRALIA WIDE

Postage is made via Australia Post. 

Orders will be shipped within 48 hours of the order being placed (excluding weekends & public holidays) if there are any unexpected delays you will be contacted by the information provided. 

Delivery of items will be made within 5 - 10 days of placing order. Please note the delivery time provided by Chasing Charli are estimates only and can be affected if orders are made Over the Holiday period. 

Chasing Charli will not be held accountable for late deliveries, damaged or lost deliveries.

All reasonable attempts to notify you will be made using the correct details you have provided. Please ensure you enter the correct details during checkout as Chasing Charli will not be held accountable for details entered incorrectly.

All parcels are sent via Australia Post.

Please choose the correct shipping method for your order, if you select to use the INSTORE PICK UP option this means your order will be held in our store in UMINA BEACH until you collect it. Please note: We do not refund orders after they have been made. Please do not choose this option if you are not able to collect from the store. 

INTERNATIONAL SHIPPING

Shipping is made via Australia Post eParcel EXPRESS. 

Orders will be shipped within 48 hours of the order being placed (excluding weekends & public holidays) if there are any unexpected delays you will be contacted by the information provided.

Chasing Charli will not be held accountable for late deliveries, damaged or lost deliveries.

All reasonable attempts to notify you will be made using the correct details you have provided. Please ensure you enter the correct details during checkout as Chasing Charli will not be held accountable for details entered incorrectly.

TAXES & DUTIES

Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the shipping company.

 

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